M-Tech Announces Product Validation with BMC Software
Integration between the M-Tech Identity Management Suite and BMC Help Desk Solutions is a Winning Combination
Calgary, AB - March 28, 2006 -M-Tech Information Technology, Inc., a leading provider of identity management solutions, today announced completion of product validation with BMC. M-Tech's identity management products integrate with BMC's products, including BMC Magic Service Desk and BMC Remedy Action Request System. These integrations were tested and validated by Quality Partners, an independent third-party.
The integration automatically creates, updates and closes help desk trouble tickets to reflect password management and identity management events. The integration also includes functionality of the M-Tech Identity Management Suite to create, modify and remove login IDs on the AR System and Magic Service Desk. Finally, security request forms developed natively in the AR System and Magic Service Desk can be connected to the M-Tech Identity Management Suite, to automatically provision, modify or deactivate user objects on any system on the network.
Examples of customers using the integrated solutions include: Rogers Shared Services, Consolidated Communication, Microcell, and St. Johns Health. A summary of the available integrations can be accessed by clicking here.
"Working with the BMC Technology Alliance Program is important for joint clients as integration between M-Tech's solutions and BMC Remedy AR System and Magic Service Desk automatically updates existing call records when P-Synch or ID-Synch are used by a help desk operator to automatically create call records from self-service events," says Jamey Miles, M-Tech VP of Business Development. "Providing this integration not only saves clients time and money, but ensures accurate help desk reporting," adds Miles.
About M-Tech Information Technology, Inc.
Hitachi ID Systems, Inc. is a leading provider of identity management solutions. The Hitachi ID Management Suite has been licensed by hundreds of mid- to large-sized organizations worldwide. Hitachi ID's solutions enable organizations to effectively manage every aspect of the user lifecycle. The Hitachi ID Management Suite includes ID-Synch for user provisioning, ID-Certify for privilege audit and cleanup, P-Synch for password management, ID-Archive to securely manage privileged passwords and ID-Access for group management.
For more information on Hitachi ID Systems, Inc. and its products, please visit the corporate web site at Hitachi-ID.com, the product web sites at ID-Synch.com, P-Synch.com, ID-Certify.com, ID-Archive.com, ID-Access.org, or call 1.403.233.0740.
M-Tech Contact
Dawn Mallyon
Marketing Manager
Hitachi ID Systems, Inc.
500, 1401 1st Street S.E
Calgary, AB T2G 2J3
1.403.233.0740 ext. 324
dawn_mallyon@Hitachi-ID.com
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